RETURN & EXCHANGE - WORLDJEWEL.IN
For Returnable/ Exchangble Products
YOU HAVE
14 DAYS
FROM THE DATE OF RECEIVING YOUR ORDER TO INITIATE A RETURN.
HOW TO RETURN PRODUCT ?
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1. CONDITION OF PRODUCT.
- The jewelry must be in new, unworn condition
- Please use the original packaging for the return, ensuring that the boxes and pouches remain undamaged.
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2. CONTACT US.
Contact Us- Please Contact Us To Initiate Return
- We Arrange A Courier Form Your Place To Us.
- As we will receive product from your side and if product meet the above requirement ( 1. condition of product ), we will proceed the process.
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3. REFUND IN STORE CREDIT.
- we charge flat 200 rupee for return courier charges.
- after the 200 is deducted from refund amount.
- the remain amount we will be transfer as store credit in your worldjewel.in account. that you can use to purchase any another product on our website.
HOW TO EXCHANGE PRODUCT ?
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1. CONDITION OF PRODUCT.
- The jewelry must be in new, unworn condition
- Please use the original packaging for the exchange, ensuring that the boxes and pouches remain undamaged.
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2. CONTACT US.
Contact Us- Please Contact Us To Initiate Exchange.
- We Arrange A Courier Form Your Place To Us.
- As We Will Receive Product From Your Side, We Will Check Condition Of Product If Its Meet The Above Requirement Then Process Further.
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3. REFUND IN STORE CREDIT.
- we will deduct 200 rupee from the amount of your refund.
( 200 rupee is the fixed charges deducted as courier charges of returning the parcel to us )
- Rest of the amount will be refunded to you in 2 working days.
- the remaining amount we will be transfer as store credit in your worldjewel.in account. that you can use to purchase any another product on our website.
For Non-Returnable/Exchangeable Products
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For hygiene and safety reasons, certain items are non-returnable. These include, but are not limited to:
Products intended for intimate use (e.g., sexual wellness products, intimate apparel). Certain personal care items that come into direct contact with the skin (e.g., some cosmetics, skincare, and hair accessories). These non-returnable items will be clearly marked as such on their respective product pages on our website.
WHAT IF YOU RECEIVE DAMAGE PRODUCT ?
CONTACT US-
FREE REPALCEMENT
We understand that occasional damage can occur during shipping. If you receive a damaged item, we are happy to offer a free replacement under the following conditions:
Video Proof: You must provide a clear and unedited video showcasing the unboxing process. The video should clearly show the damaged packaging or incorrect product upon opening.
Timeframe: You must report any damage within 4 days of receiving your order.
Contact Information: Please contact us within the timeframe mentioned above at:
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REPLACEMENT PROCESS
Once we receive your video proof and damage report, we will initiate a reverse logistics process. We will arrange for the damaged item to be picked up from your location at no additional cost to you.
Upon receiving the damaged item, we will perform a quality check. If the damage is confirmed, we will promptly send you a brand-new, properly quality-checked replacement product free of charge.
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IMPORTANT NOTES:
We reserve the right to deny replacements if the video evidence is unclear, edited, or if the damage appears to have occurred after receiving the product.
This damage replacement policy is limited to one replacement per order.
FAQ
What if I simply don't like the item after I receive it?
If you are not satisfied with your purchase, you may return eligible items within 14 days of receiving them for store credit. This credit can be used towards any future purchase in our store. Please refer to our full return policy for details on eligible items and return conditions.
How long will it take to receive my store credit?
Once we receive your returned item and inspect it to ensure it meets our return criteria, we will process your store credit within 2 business days. You will receive an email notification once the store credit has been added to your account.
What if I receive the wrong item?
If you receive an incorrect item, please contact our customer support team immediately (within 2 days of receiving the order) with the following:
* An unboxing video clearly showing the incorrect item and its packaging. This video must be taken before you open the package and show the condition of the box upon arrival.
* Photos of the incorrect item.
Upon verification, we will arrange for the correct item to be sent to you at no extra cost, and we will handle the return of the incorrect item at our expense.
What if my item arrives damaged?
If you receive a damaged item, please contact our customer support team immediately (+91-9594530377 within 2 days of receiving the order) with the following:
* An unboxing video clearly showing the damaged item and its packaging. This video must be taken before you open the package and show the condition of the box upon arrival.
* Photos of the damaged item.
Upon verification, we will arrange for a replacement to be sent to you at no extra cost.
Will I have to pay for return shipping if my item is damaged or incorrect?
No. If you received a damaged or incorrect item and provide the necessary evidence (including the unboxing video), we will cover all costs associated with replacing the item.
What if I don't have an unboxing video?
While an unboxing video is strongly recommended for faster processing and verification, we understand that sometimes it may not be possible. In such cases, please contact our customer support team. We will review the situation on a case-by-case basis and may request additional information or evidence. However, providing an unboxing video will significantly expedite the resolution process.
Why do I need to provide an unboxing video?
The unboxing video serves as crucial evidence to verify that the damage or incorrect item was present upon arrival. This helps us prevent fraudulent claims and ensures a smooth and fair resolution process for all our customers. The video should clearly show the unopened package, the shipping label, and the condition of the item as it is unpacked.
Why are some items non-returnable?
Non-returnable items include (but are not limited to):
* Products intended for intimate use (e.g., sexual wellness products, intimate apparel).
* Earrings, studs, and other body jewelry.
* Certain personal care items that come into direct contact with the skin (e.g., some cosmetics, skincare, and hair accessories).
What happens if I return an item that is not in new condition?
If the returned product shows signs of use, damage, or missing tags/labels, we will not be able to accept the return and will not issue a refund. The product will be returned to you at your expense.