Refund policy

Return & Replacement Policy – WorldJewel.in

At WorldJewel.in, your satisfaction and safety are our top priorities. Please read our policy carefully regarding returns and refunds.

 

1. Return Policy

For health and hygiene reasons, we do not accept change-of-mind returns. However, if your order arrives damaged, defective, or incorrect, you are fully covered under our refund and replacement policy.

2. Exceptions – Damaged or Defective Products

If your product arrives damaged, defective, or with tampered packaging, please email us at support@worldjewel.in within 24 hours with your Order ID and photos/videos of the issue.

Once verified, you may choose between:

  • A free replacement sent at no additional cost.

  • A full refund processed back to your original payment method (or bank account for COD orders) within 5 to 7 business days.

3. How to Report Damaged Product

  • Email us at support@worldjewel.in within 24 hours of receiving the product.

  • Include your Order ID, clear photos of the damage, and a brief description.

  • Our team will verify and arrange a replacement if eligible.

4. Replacement Policy

Replacements will only be provided for products that are:

  • Damaged during delivery,

  • Received in defective condition, or

  • Delivered with tampered packaging.

We do not offer replacements for change of mind, size issues, or incorrect orders placed by the customer.

Contact Information

For any return-related queries or assistance, feel free to contact us:

Email: support@worldjewel.in

Phone: +91-9594530377

Registered Office Address:

Shop No. 292 (Worldtime NX), Janjikar Street,

Besides Jumma Masjid, Mumbai, Maharashtra 400002, India

Contact Form: Click Here


Customer care hours: 12 PM to 8 PM on weekdays

We aim to respond within 1 business day.