Frequently Asked Questions - Worldjewel.in

What is your return policy?

We do not accept return product.
How will I get my refund?

We do not offer cash refunds. Once the returned product is received and approved, we issue a store credit (credit note) within 4–7 business days that you can use for future purchases.
How should I care for my imitation jewelry?

To maintain the beauty of your jewelry, avoid contact with harsh chemicals, perfumes, and excessive moisture. Clean your pieces regularly with a soft cloth and store them in a dry place.
How can I be sure I'm ordering the right size/item?

We provide detailed product descriptions, including measurements and materials. We also have high-resolution images to showcase the product from different angles. If you have any questions before placing your order, please don't hesitate to contact our customer support team.
WhatsApp: +91-9594530377
Why do I need to provide an unboxing video?

The unboxing video serves as crucial evidence to verify that the damage or incorrect item was present upon arrival. This helps us prevent fraudulent claims and ensures a smooth and fair resolution process for all our customers. The video should clearly show the unopened package, the shipping label, and the condition of the item as it is unpacked.
Why do I need to provide an unboxing video?

The unboxing video serves as crucial evidence to verify that the damage or incorrect item was present upon arrival. This helps us prevent fraudulent claims and ensures a smooth and fair resolution process for all our customers. The video should clearly show the unopened package, the shipping label, and the condition of the item as it is unpacked.
What should the unboxing video show?

The unboxing video should clearly show:
* The unopened package from all sides, including the shipping label.
* The process of opening the package.
* The condition of the item as it is removed from the packaging.
* A clear view of any damage or the incorrect item.
The video should be continuous and uninterrupted (no cuts or edits).
What if I don't have an unboxing video?

While an unboxing video is strongly recommended for faster processing and verification, we understand that sometimes it may not be possible. In such cases, please contact our customer support team. We will review the situation on a case-by-case basis and may request additional information or evidence. However, providing an unboxing video will significantly expedite the resolution process.
What if my item arrives damaged?

If you receive a damaged item, please contact our customer support team immediately (+91-9594530377 within 2 days of receiving the order) with the following:
* An unboxing video clearly showing the damaged item and its packaging. This video must be taken before you open the package and show the condition of the box upon arrival.
* Photos of the damaged item.
Upon verification, we will arrange for a replacement to be sent to you at no extra cost.
What if I simply don't like the item after I receive it?

If you are not satisfied with your purchase, you may return eligible items within 2 days of receiving them for store credit. This credit can be used towards any future purchase in our store. Please refer to our full return policy for details on eligible items and return conditions.
Are your materials hypoallergenic?

Yes, many of our materials, such as stainless steel and certain alloys, are hypoallergenic and suitable for individuals with sensitive skin. However, if you have specific allergies, please contact our customer service for personalized advice.
How long will it take to receive my order?

Once your order is processed and shipped (within 24–48 working hours), it typically arrives within 3 to 5 working days across most locations in India. Delivery timelines may vary slightly based on your pincode, holidays, or local courier delays, but we strive to deliver as quickly as possible. You will receive a tracking link once your order is dispatched.
 Is shipping free?

Yes, shipping is absolutely free on all orders, whether you choose Prepaid or Cash on Delivery (COD).
Do you offer international shipping?

Currently, we only deliver within India. International shipping is not available at this time.